1. Overview and Legal Basis
Grosvenor Casino Swansea operates as a licensed casino premises at 15-16 High Street, Swansea, SA1 1LF, under the regulatory authority of the UK Gambling Commission. The venue is operated by Grosvenor Casinos Limited, part of The Rank Group, and holds casino premises licences issued by the Gambling Commission, including licence numbers 614, 33465, and 34161 for land-based casino operations.
As a licensed UK casino operator, Grosvenor Casino Swansea is legally required to maintain and apply an anti-money laundering (AML) and Know Your Customer (KYC) framework in accordance with the following legislation and regulatory instruments:
- Proceeds of Crime Act 2002
- Money Laundering, Terrorist Financing and Transfer of Funds (Information on the Payer) Regulations 2017
- UK Gambling Commission Licence Conditions and Codes of Practice (LCCP)
These obligations apply to all customers who access gaming services at the venue. Compliance with this framework is not optional. Failure by a customer to cooperate with verification or due diligence requirements may result in restricted access to services or termination of the customer relationship.
2. Purpose of AML and KYC Controls
The AML and KYC programme at Grosvenor Casino Swansea is designed to prevent the venue from being used for money laundering or terrorist financing. These controls are a condition of the operator’s licence and are subject to ongoing oversight by the UK Gambling Commission.
The programme includes:
- Establishing and verifying the identity of customers
- Assessing and monitoring customer activity for risk indicators
- Identifying the source of funds and, where required, the source of wealth
- Reporting suspicious activity to the relevant authorities
- Maintaining records in accordance with statutory retention requirements
3. Customer Due Diligence (CDD)
3.1 Standard Verification Requirements
All customers are subject to Customer Due Diligence procedures. The venue collects and verifies identity information using independent and reliable sources. Acceptable identity documents include:
- Valid passport
- UK photocard driving licence
- National identity card (where accepted under applicable rules)
Proof of address is required separately and may be satisfied by:
- A recent utility bill (gas, electricity, water, or landline telephone)
- A council tax statement
- A bank or building society statement
- A letter from a government body or HMRC
Documents submitted for address verification must be recent, typically issued within the preceding three months, and must clearly display the customer’s full name and residential address.
3.2 Enhanced Due Diligence (EDD)
Where a customer presents a higher risk profile, or where the level of activity at the venue warrants additional scrutiny, Enhanced Due Diligence is applied. This may include:
- Requests for documentation evidencing the source of funds used for gaming
- Requests for documentation evidencing the source of wealth where the overall financial profile of the customer requires it
- Additional identity verification steps beyond standard CDD
The decision to apply EDD is based on internal risk assessment criteria. Customers are not always informed of the specific trigger for enhanced checks, and the venue is under no obligation to disclose the precise basis for additional scrutiny.
4. Ongoing Monitoring
Customer activity at Grosvenor Casino Swansea is subject to ongoing monitoring throughout the customer relationship. This includes review of transaction patterns, gaming behaviour, and any changes in customer profile that may indicate elevated risk.
Where monitoring identifies activity that is inconsistent with a customer’s known profile, or that gives rise to reasonable grounds for suspicion, the venue will take appropriate action in accordance with its legal obligations.
5. Suspicious Activity Reporting
Grosvenor Casino Swansea maintains an internal AML reporting structure. A nominated Money Laundering Reporting Officer (MLRO) is responsible for receiving internal disclosures and determining whether a Suspicious Activity Report (SAR) must be filed with the National Crime Agency (NCA).
Where the MLRO determines that reasonable grounds for suspicion exist, a SAR is submitted to the NCA in accordance with the Proceeds of Crime Act 2002. The venue is legally prohibited from informing any customer that a SAR has been filed, or that they are the subject of an internal or external disclosure. This prohibition applies regardless of the outcome of any subsequent investigation.
The UK Gambling Commission has published regulatory guidance specifically referencing Grosvenor Casinos Limited in the context of AML obligations, noting that operators must act appropriately when suspicion of money laundering arises, including making disclosures to law enforcement and reviewing whether to continue a business relationship with the customer in question.
6. Age Verification
The minimum legal age for entry to and participation in gaming at Grosvenor Casino Swansea is 18 years. Age verification is conducted as part of the customer admission process. The venue reserves the right to request proof of age from any individual at any time. Customers who are unable to provide satisfactory evidence of age will be refused entry or access to gaming services.
7. Record Keeping
Records relating to customer identity, verification documents, and transaction history are retained in accordance with the requirements of the Money Laundering, Terrorist Financing and Transfer of Funds (Information on the Payer) Regulations 2017. Retention periods are determined by the applicable statutory framework.
Customer data collected for AML and KYC purposes is used solely to meet compliance, regulatory, and legal obligations. It is not sold or transferred to third parties for commercial purposes.
8. Customer Obligations
Customers are required to:
- Provide accurate and complete information when requested by the venue
- Submit valid and current documentation for identity and address verification
- Cooperate with source of funds or source of wealth enquiries when requested
- Notify the venue of any material changes to their personal or financial circumstances that may affect their risk profile
Providing false, misleading, or incomplete information in connection with AML or KYC procedures may result in immediate suspension of access to the venue’s services and may be reported to the relevant authorities.
9. Regulatory Oversight and Contact
Grosvenor Casino Swansea is regulated by the UK Gambling Commission. Customers with concerns relating to the application of AML or KYC procedures at the venue may contact the venue directly by telephone at +44 1792 655227 or in person at the premises address.
Regulatory enquiries and complaints that cannot be resolved at venue level may be directed to the UK Gambling Commission via its official channels at www.gamblingcommission.gov.uk.
This policy applies to all customers of Grosvenor Casino Swansea and is subject to review in line with changes to applicable legislation, regulatory guidance, and the operator’s internal compliance framework.